Refund and Returns Policy

Your satisfaction is important to us!
If you are not fully satisfied with your purchase, we offer a simple return/refund process.

1. Eligibility for Return

• You may request a return within 7 days of receiving your order.
• Items must be unused, in original packaging, and in resell-able condition.
• Certain products (e.g., personal hygiene items, sale items) are non-returnable.

2. How to Request a Return

• Email us at contact@twinzy.pk with your order number and reason for return.
• Our team will guide you through the return process.

3. Refund Process

• Refunds are issued once we receive and inspect the returned product.
• Refunds will be processed to the original payment method within 7 working days.
• Shipping charges are non-refundable.

4. Exchange Policy

• Exchanges are allowed for size or color issues if stock is available.
• Customer must bear return shipping costs.

5. Damaged or Wrong Products

If you receive a damaged or incorrect item, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund.

Contact for Returns & Refunds:
Email: contact@twinzy.pk
Phone: (+92) 339-211-1706